Chaptr — Support

We're here to help with anything about the app.

Contact us

For questions, bug reports, account issues, or feedback, email us — we reply within 48 hours (usually much faster).

Frequently asked questions

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. Open Settings > [your name] > Subscriptions on your iPhone or iPad, select Chaptr, and choose Cancel. You can also manage it from Profile > Subscription inside the app. Cancelling during the free trial means you won't be charged.

I subscribed but the app still shows the paywall.

Tap Restore on the subscription screen — it re-syncs your purchase with Apple. Make sure you're signed in with the same Apple Account you used to subscribe. If it persists, email us.

How do refunds work?

Payments are processed by Apple, so refund requests go through them: visit reportaproblem.apple.com and sign in with your Apple Account.

My chapter is stuck or failed to generate.

Chapters usually take about a minute. If one stays stuck, close and reopen the book to resume generation. Still stuck? Email us with the book title and we'll fix it.

How do I delete my account and data?

In the app, go to Profile > Account > Delete account. This permanently removes your account, stories, audio, and images. You can also request deletion by email.

How do I report inappropriate content?

Use the report button on any chapter, or email us. We review reports within 24 hours.